Van Andel Arena

Box office

• Hours

  The Van Andel Arena box office is currently closed for daily ticket sales. The Van Andel Arena box office will be open limited hours based on the event schedule. The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events. Grand Rapids Griffins tickets can NOT be purchased at the box office. For box office hours, please visit https://www.vanandelarena.com/p/events-and-tickets/ticketing-information.

• Will call

  Will Call tickets can be picked up at the Will Call window beginning 1 1/2 hours prior to the event start time. Customers must have their Confirmation Number and Photo Identification.

• Phone

  For information about events at the Van Andel Arena, call (616) 742-6600.

• Accepted payment

  Cash, American Express, Discover Card, MasterCard and Visa.

Parking

Parking is available within the surrounding area. Prices vary and are subject to change.

Accessibility

Customers needing special seating arrangements may purchase tickets online at Ticketmaster.com, or by visiting the Van Andel Arena Box Office prior to the event. Accessible Seating Terms: Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage. Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats. Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.

Good to know

The Van Andel Arena is a non-smoking facility. Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Policy is subject to change based on event policy. The No Bag policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience. Cashless transactions are required for all concessions purchases. Please note you will need a valid government issued photo ID to pay with a credit/debit card. Google pay, Apple pay and PayPal are now accepted at concessions locations.