Genesee Theatre

Box office

• Hours

  Monday: CLOSED Tuesday - Friday: 11:00 am to 5:30pm Saturday: 10:00 am to 3:00 pm Sunday: Closed unless there is an event. Box Office opens 2 hours prior to show time if there is an event.

• Will call

  Yes, Will Call tickets available for pick up 90 minutes prior to the event. Customer must have credit card used to purchase the tickets, picture ID, and a confirmation number.

• Phone

  General Information 847-263-6300

• Accepted payment

  VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AND CASH

Parking

Ample parking is available in the city parking structure located at 225 N. County St. Please enter on County Street. A nominal fee will be charged. Valet parking is available for most events. Please approach the valet drive from the east on Clayton Street from Sheridan Road. A nominal fee will be charged.

Accessibility

Accessible seating is available through the Box Office only. Please call 847-263-6300 Elevators are located on the north side of the lobby and serve all levels. Listening devices are available to patrons at the coat check on the first floor. A picture ID is required at the time of use.

Good to know

No refunds or exchanges. Event date & time subject to change. Tickets subject to cancellation if suspected of brokering or violating ticket limits. The Genesee Theatre is not responsible for any tickets that are lost, stolen, or purchased through third party website. Lobby doors open approximately 90 minutes to curtain time. Late arrivals will be seated at the discretion of the house. Any person disrupting a performance or inhibiting the enjoyment of an event for guests may be removed from the theater without a refund. Smoking, vaping, and electronic smoking are not allowed inside any part of the Genesee Theatre. Photos may be taken inside the lobby areas of the Genesee Theatre; however, cameras and recording devices are not permitted inside the auditorium unless specified by production. Professional cameras and recording devices are not permitted inside the theater. Backpacks and bags larger than 12" x 6" x 12" are not permitted in the auditorium. All bags are subject to search. For more specific information please refer to the Genesee Theatre's frequently asked questions at www.Geneseetheatre.com

Unless stated, everyone regardless of age, much have a ticket to be admitted into the theater. Out of respect for our patrons, children 2 years and under are not permitted in the theater unless they attend a specific designated children's show. For more information on your specific event, please refer to the event's profile at the Genesee Theatre website at www.geneseetheatre.com or by calling the Box Office at 847-263-6300