What You Need to Know We have partnered with the Mason / O'Farrell garage, located 1/2-block across the street from Hotel Nikko with entrances on both Mason and O'Farrell. They offer Feinstein's patrons a validated rate of $15 for five-hours of parking when your ticket is stamped by a Feinstein's host! There are no refunds or exchanges except in specific circumstance. Please email [email protected] with questions. We charge $10 for ticket exchanges to a different day of a specific performers run, if exchanging for another time we will issue a refund to you, we do not transfer OR store credit, either the value of tickets or actual tickets, To exchange your ticket: Please "purchase" the amount of tickets you need to exchange. Once completed, your original order will be exchanged within 24-hours. You will receive an updated confirmation email from Ticketweb with a new order number. https://bit.ly/FeinsteinsTicketExchangePurchase For questions, please email [email protected]. At this time Feinstein's at the Nikko is following the guidelines and recommendations as set forth by the city of San Francisco and the state of California in regards to masking and vaccinations. We honor your personal choice of whether to wear a mask, and leave it up to the guest's discretion. Please note: while rare, some artist's may request that their audience stay masked during their show. We will alert audience members in advance should any visiting artist request masking. For further information - https://www.feinsteinssf.com/safety-protocols/